survey for new customers

A) Are you a first time buyer?:
Yes
No

B) How did you come to know about us?:
Search Engine
Partner's website
Direct marketing mail
Business Directory
Word of mouth
Through a recent exhibition that Boltmaster participated in
Communication from one of our sales staff

C) You were/are being serviced by (Boltmaster's sales/customer service person's name )?*:

D) Was the customer service/sales response prompt?:
Yes
No

E) Do you find our staff knowledgeable?:
Yes, quite knowledgeable
Okay, but there is still room for improvement
Not really, i think they need to improve their Knowledge on products

F) Was/Is the material dispatched to you on time?:
Yes, the delivery/s was/are timely
Delivery of materials is/was satisfactory
No, i have/had to wait
The delivery/s was/are poor and untimely/late

G) Are you/Were you being supplied/were supplied with the right Grade/Quality of materials?:
Yes
No

H) Was/Is the packing of goods satisfactory?:
Yes, the packing was good
More or less acceptable
Packing was of poor quality

I) How was/is your overall experience with us?(pl. select from a scale of 1 to 5, 5 being most satisfying)*:
1-Least Satisfying
2
3
4
5-Most Satisfying

K) What suggestions would you give us so we can improve our services to you?:

L) Survey taken by*:

M) Your E-Mail address?*:

Enter the letters showed into the following image*:

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www.boltmaster.ae

survey for new customers